Access to Information

Personal health information will only be released in accordance with privacy laws and at the discretion of your usual general practitioner. Fees apply.

 

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Emails

Email is not a secure communication method—please do not send confidential information via email. Any email correspondence from us will be sent as a secure document.
Doctors do not respond to patient emails.

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Appointments

Please arrive on time. If you are late, you may not be able to see the doctor. Our staff will inform you of wait times and offer alternative appointments if necessary. If you have a preferred doctor, please book in advance. Let reception know if you need a longer consultation.

 

Walk-ins are not accepted, except in emergency situations, which will be triaged and prioritised accordingly.

 

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Home Visits

Patients are encouraged to attend the clinic for comprehensive care. Home visits are only available for regular patients who live within 5 km of the clinic. These visits are privately billed and must be assessed by your usual doctor.

 

 

Zero Tolerance Policy

Verbal or physical abuse towards doctors or staff will not be tolerated. Any such behaviour will result in the person being asked to leave, and authorities will be notified.

Any threats or abuse will be reported to the police, and the person will no longer be welcome at the clinic. Smoking is strictly prohibited on the premises. We do not stock or prescribe drugs of addiction on the first visit.

 

 

Complaints

All doctors at the clinic are independent contractors. Concerns should be discussed directly with your doctor or submitted in writing to the Practice Manager.

For further assistance, you can contact the Health Complaints Commissioner on 1300 582 113.

 

 

Social Media

We do not monitor or respond to messages via social media. Healthcare professionals are expected to adhere to the Code of Conduct, which applies both in person and online.

 

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Patient Identification

Each time you visit, you will be asked to confirm your identity. Please present your Medicare card and verify your name, address, phone number, and date of birth.

If you prefer not to provide this verbally, you may write it down or present your driver’s licence.

 

 

Results, Recalls & Reminders

Results: Reception and nursing staff cannot provide test results. You must book an appointment with your doctor. It’s advisable to schedule a follow-up appointment within 7 days of testing unless advised otherwise.

 

Recalls & Reminders: Your doctor may contact you for a follow-up. You may be contacted via phone, SMS, email, or letter. Please inform us if you do not wish to participate in this service.
The clinic participates in State & National Health Registers.

 

 

Phone Calls

A scheduled appointment is required to speak with a doctor, whether in person or via telehealth.

Non-urgent messages for doctors may not be returned until the doctor has completed their consultations.

 

 

Cultural Background Details

Please inform reception or your doctor of your cultural background. Interpreter services are available upon request—please arrange this prior to your appointment.

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